Refunding an Agent Credit Balance (REALedger 2.0 or above)

Refunding a Credit Balance

There are two ways a refund can be processed for an agent credit AR balance:

Option 1

Navigate to AP > Transactions/Processing > A/P Transactions.

Enter an unpaid voucher to the agent for the amount of the credit balance.  Do not enter a check expense entry line item.  Instead, add an agent charge entry line item: this will create an invoice (charge) for the agent.

Navigate to Agent > Transactions/Processing > Apply On Account Agent Payments.  Select the document number field to apply the agents credit to the charge you just created.

Navigate to AP > Transactions/Processing > Print Checks to Vendors and print the check

Option 2

Navigate to AP > Transactions/Processing > A/P Transactions. Enter an unpaid voucher to the agent for the amount of the credit balance.  Enter a clearing account in the check expense entry line item.

Navigate to Agent > Transactions/Processing > Agent Charges.  Enter a charge for the agent for the amount of the credit balance and use the same clearing account used in the A/P Transaction.

Navigate to Agent > Transactions/Processing > Apply On Account Agent Payments.  Select the document number field to apply the agents credit to the charge you just created.

Navigate to AP > Transactions/Processing > Print Checks to Vendors, and print the check

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