dotloop integration (Back Office)

This article outlines the setup process between Back Office and dotloop accounts.

Navigate to Setup > Company Profile > Integration

In the MLS/TMS Statuses section select the Statuses for import or Add/Delete ones as you require:

Once the preferred statuses are selected close and relaunch the Back Office application for the new configuration to take effect. Please note; Active = Listings.

Importing from dotloop

Select MLS/TMS Sync on left sidebar

Modified Since date will display the date that you last performed the sync and reflects transactions modified as of that date

Select Sync

A list of transactions (loops) will be presented for import: select as needed or Select All.

Select Import

A confirmation notification will appear confirming the import was successful. Note: Back Office will import Agent(s) attached to loops as long as their email address matches in both systems.

The sync occurs every 3 hours

Below are the data fields synced between systems based on dotloop’s API:


MLS Number
Street Number
Street Name
Unit Number
Zip Code
Sold Date (Contract Date)
Transaction Side (side represented; Buying, Selling or Both)
Referral (dotloop does not currently parse first/last names; so last name will contain a ‘9’ digit)
Referral Amount & Percentage
Sale Price
Closing Date
Office Gross Commission; including Buying Side Commission & Listing Side Commission
Agent Contact
Seller Contact
Buyer Contact

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