This article provides instructions to update Constellation1 Commissions application, including creating a backup on the server or main PC workstation(s).
Confirm your computer(s) meet the minimum requirements via Technical Requirements
If applicable, any virus protection software should be disabled prior to initializing the update. Please ensure all users remain logged out of the application during the update process.
If the application resides on a server, the server MUST be updated first. Once the server is successfully updated, you can simply update the other installations by launching the application and following the on screen prompts. Note that once the server has been updated, all workstations will need to be updated.
Creating a Backup
Launch Constellation1 Commissions and navigate to Utilities and select Backup Database
If prompted: “Today’s backup is found. Do you want to backup database again?” select Yes
Leave the Location as displayed and select Create Backup button. You will receive a prompt confirming the backup will be saved to the Location displayed, select OK
Navigate to Help > System Update and select Update Product button
After the update has successfully downloaded, the Install Wizard will launch. Follow the prompts until the installation is complete, leaving all selections at their defaults. QBOE Connector and QBFC Installer are included to support the integration to QuickBooks®.
Update support is available Monday – Friday (9am – 3pm ET). Our Team can install the update for a charge of $250.00 + tax, if applicable. If you require assistance, please call 888.661.5766