This article outlines the steps to determine why an agent’s split is not calculating correctly and its’ resolution.
The most common reason that an agent’s split is not calculating correctly is because there are Sale Transactions that do not reference the commission plan attached to the agent.
To confirm, go to Sales>>Reports>>Sales Detail
Select the applicable dates, Agents and filter by Commission Plan to see any Sale Transactions that are not using the commission plan attached to the agent.
If you would like all Sale Transactions regardless of the commission plan referenced in the sale to count towards their split, you can enable System Setting COMMPLANALL by going to System>>Setup>>System Settings.
Enter “commpl” in the filter, select Edit, place check in “Enabled?” and Save.